New triage system to ensure that you see the right health-care worker the first time

When you phone or come to the surgery to ask for an appointment, your request will be screened and checked by an experienced GP who will advise the type of appointment best suited to your healthcare needs. For example, if you have an acute illness, you may be asked to attend your pharmacy or you may be seen by the practice’s Urgent Care Team. If you need some blood tests before you see the clinician for a longer standing health problem eg Diabetes, you may be asked to have a blood test before you see them.

New health care practitioners working at your surgery to ensure that you see the health professional best suited to your health need

Our teams now consists of allied health care professionals, all fully qualified and experts in their areas. All practices have pharmacists available to discuss your queries or concerns about your medicines. You can book straight into our First Contact Physiotherapist for joint or muscle problems such as back, knee or shoulder pain.

New Platforms to contact us for appointments and queries

Practices now have more ways for you to contact them. So, whilst you are still welcome to come to the reception desk in person, it may be quicker to use the telephone system which has been upgraded giving us the ability to flex the number of receptionists available to answer your phone calls.

You will be asked a few questions by our trained receptionists to ensure that the experienced GP who reviews all medical queries has the full information available for an assessment of how best to help you. Better still, is to use the messaging system through your NHS app or the practice website.

The triage GP may refer you to other services such as the Pharmacy First team at your local pharmacy for minor illness such as sore throat, sinusitis and uncomplicated urine infections. They are able to issue prescriptions for antibiotics if needed.

A New Team to support your urgent health needs

Practices now have a new team to support your urgent on the day health needs. Our Urgent Care Team comprise of clinicians all work under the supervision of an experienced GP. The team consists of experienced paramedics, physician associates and Advanced Nurse Practitioners. If you have a healthcare need which means you need an appointment that day, it may be that it is dealt with through a phone call or you may be asked to provide photographs to provide extra information or be seen by a member of the team in person. We may ask you politely to travel to another site in order to be seen quicker if there are no appointments at your usual site. Thank you for your help and understanding with this.